FAQs
Frequently Asked Questions
Scheduling a session
I am offering secure video and phone sessions exclusively. You can schedule a session directly on my calendar through the online client portal, or contact me via email viviane@voicetoheart.ca or phone (437) 800-2035 to schedule a session. I will respond to you within 24 hours, except on weekends and holidays.
Fees
Individual sessions are $180 for 50 minutes.
Individual sessions (students) are $140 for 50 minutes.
Group sessions are $50 for 90 minutes each session for a total of 5 weekly sessions.
Availability
I am available weekdays and evenings Monday to Thursday. Please see my hours on the contact page and in the site footer.
Insurance Coverage
Most extended health benefits cover psychotherapy. Please confirm with your insurance provider your coverage for psychotherapy provided by a Registered Social Worker. Direct billing to insurance is not offered. A receipt will be provided to you after each session for insurance reimbursement.
Payment
Payment is due at the end of each session. I accept payment via credit card or e-transfer.
Cancellation Policy
I understand that unexpected events happen in life. I request that, where possible, clients provide 24 hours notice for cancellations. Missed appointments or late cancellations are subject to a fee of 50% of the session, unless due to an unforeseeable emergency, illness, accident, or childcare issues.